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Product Transfer Specialist

2 months ago


West Malling, Kent, United Kingdom Talent Guardian Full time

{"title": "Product Transfer Specialist", "description": "\u003Cp\u003EAt Talent Guardian, we are seeking a dedicated Product Transfer Specialist to join our dynamic team. This role is perfect for someone with a passion for customer service and mortgage processes, who thrives in a fast-paced, team-oriented environment.\u003C/p\u003E\u003Cp\u003EAs a Product Transfer Specialist, you will be responsible for acting as the main point of contact for product transfer and mortgage application queries. You will provide prompt and accurate responses to phone calls, emails, and other correspondence.\u003C/p\u003E\u003Cp\u003EYou will collaborate with internal departments to ensure a seamless application journey. You will keep Mortgage Brokers updated on the progress of specific cases and resolve any queries.\u003C/p\u003E\u003Cp\u003EYou will proactively increase the product transfer pipeline by contacting customers whose products are nearing expiration. You will manage individual applications, from submission to completion.\u003C/p\u003E\u003Cp\u003EYou will maintain and update data in both internal and external systems to reflect current application stages. You will chase outstanding documentation and arrange valuations, working closely with valuers.\u003C/p\u003E\u003Cp\u003EYou will perform final checks before completing the application. You will adapt quickly to changing situations and support colleagues through the process.\u003C/p\u003E\u003Cp\u003EYou will work effectively in a team, sharing ideas and collaborating to achieve goals. You will ensure a thorough understanding of internal processes and suggest improvements.\u003C/p\u003E\u003Cp\u003EYou will communicate clearly and concisely, ensuring all information is easy to understand and follow.\u003C/p\u003E\u003Cp\u003EAt Talent Guardian, we offer a range of benefits, including AXA-backed Private Health Care with no excess, generous 4% Pension contributions, 25 days holiday plus bank holidays, and Death in service benefit.\u003C/p\u003E\u003Cp\u003EWe also offer social events, including a Black Tie Christmas party and Summer Team-building events. You will enjoy monthly dress-down Fridays, supported training and continuous professional development (CPD), and free parking.\u003C/p\u003E\u003Cp\u003EYou will receive an annual salary review and a generous bonus scheme.\u003C/p\u003E\u003Cp\u003EIf you are a motivated and customer-focused individual who is passionate about mortgage processes, we encourage you to apply for this exciting opportunity.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EKey Responsibilities:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAct as the main point of contact for product transfer and mortgage application queries.\u003C/li\u003E\u003Cli\u003EProvide prompt and accurate responses to phone calls, emails, and other correspondence.\u003C/li\u003E\u003Cli\u003ECollaborate with internal departments to ensure a seamless application journey.\u003C/li\u003E\u003Cli\u003EKeep Mortgage Brokers updated on the progress of specific cases and resolve any queries.\u003C/li\u003E\u003Cli\u003EProactively increase the product transfer pipeline by contacting customers whose products are nearing expiration.\u003C/li\u003E\u003Cli\u003EManage individual applications, from submission to completion.\u003C/li\u003E\u003Cli\u003EMaintain and update data in both internal and external systems to reflect current application stages.\u003C/li\u003E\u003Cli\u003EChase outstanding documentation and arrange valuations, working closely with valuers.\u003C/li\u003E\u003Cli\u003EPerform final checks before completing the application.\u003C/li\u003E\u003Cli\u003EAdapt quickly to changing situations and support colleagues through the process.\u003C/li\u003E\u003Cli\u003EWork effectively in a team, sharing ideas and collaborating to achieve goals.\u003C/li\u003E\u003Cli\u003EEnsure a thorough understanding of internal processes and suggest improvements.\u003C/li\u003E\u003Cli\u003ECommunicate clearly and concisely, ensuring all information is easy to understand and follow.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EBenefits:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAXA-backed Private Health Care with no excess.\u003C/li\u003E\u003Cli\u003EGenerous 4% Pension contributions.\u003C/li\u003E\u003Cli\u003E25 days holiday plus bank holidays.\u003C/li\u003E\u003Cli\u003EDeath in service benefit.\u003C/li\u003E\u003Cli\u003ESocial events, including a Black Tie Christmas party and Summer Team-building events.\u003C/li\u003E\u003Cli\u003EMonthly dress-down Fridays.\u003C/li\u003E\u003Cli\u003ESupported training and continuous professional development (CPD).\u003C/li\u003E\u003Cli\u003EFree parking.\u003C/li\u003E\u003Cli\u003EAnnual salary review and a generous bonus scheme.\u003C/li\u003E\u003C/ul\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EAbout Us:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003ETalent Guardian is a leading Finance company based in Maidstone, Kent. We are committed to providing excellent customer service and mortgage processes.\u003C/p\u003E\u003Cp\u003EIf you are a motivated and customer-focused individual who is passionate about mortgage processes, we encourage you to apply for this exciting opportunity.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EHow to Apply:\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003EIf you are interested in this role, please submit your application through our website.\u003C/p\u003E\u003Cp\u003EWe look forward to hearing from you.\u003C/p\u003E"}