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Process Improvement Specialist

2 months ago


Surrey, United Kingdom ISS Full time

Job Title: Process Improvement Lead

About the Role

We are seeking a highly skilled Process Improvement Lead to join our team at ISS. As a key member of our organisation, you will be responsible for driving process improvements and implementing best practices across our operations.

Key Responsibilities

  • Collaborate with cross-functional teams to assess and document existing processes, identifying opportunities for standardisation, simplification, or automation.
  • Work closely with IT teams to design and deploy automated solutions, leveraging technologies such as SAP SuccessFactors and Jira.
  • Streamline complex workflows, reducing process inefficiencies, and ensuring alignment with business objectives.
  • Design and implement a governance framework for Process Ownership across the P&C organisation.
  • Create and maintain a continuous improvement roadmap for new processes and process changes.
  • Establish a continuous improvement culture and methodology in P&C for ongoing process improvement.
  • Establish criteria for determining when a process should be changed.
  • Ensure there is appropriate documentation and controls for process changes, including approvals and up-/down-stream impact analysis.

Professional and Personal Competencies/Qualifications

  • Proven experience in leading process improvement and process automation projects, ideally in HR environments.
  • Ability to navigate organisational change and influence stakeholders at senior levels of the organisation (P&C SLT).
  • Excellent communication skills to articulate the benefits of process improvements.
  • Strong analytical skills, capable of analysing complex processes, identifying bottlenecks, and proposing solutions.
  • Comfortable working with data and metrics.
  • Works effectively with cross-functional teams and diverse stakeholders.
  • Builds strong relationships to drive collaboration.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.

We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.