Retail Team Leader

3 weeks ago


Glasgow, Glasgow City, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is a leading premium chocolate brand in the UK, known for its luxury giftable chocolates, drinking chocolate system, and commitment to making people and nature happy through chocolate.

We're looking for a talented individual to join our retail team as a Retail Team Leader to support and lead the team alongside the Store Manager.

The ideal candidate will be a people-focused and confident leader with a passion for chocolate, our brand, and delivering exceptional customer service.

Key responsibilities include:

  • Supporting the Store Manager in providing excellent leadership to inspire, coach, and develop team members to meet performance goals.
  • Driving store sales and profit plan, and taking action to maximise performance.
  • Aiming to exceed store sales targets and KPIs through clear and effective communication to the team.
  • Maximising all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.

In return, we offer a competitive salary, incentives based on performance, 50% unlimited staff discount, and 70% discount off a stay in our Hotel in St Lucia.

We're an exciting, innovative, and expanding company that values our employees' work-life balance and offers flexible working arrangements.


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