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Retail Store Leader

4 weeks ago

Glasgow, Glasgow City, United Kingdom Hotel Chocolat Full time

Hotel Chocolat is seeking a skilled Retail Store Leader to support and lead our retail team in delivering exceptional customer experiences and driving sales growth.

As a key member of our team, you will be responsible for providing excellent leadership to inspire, coach, and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.

Key responsibilities include:

  • Supporting the Store Manager in providing leadership and guidance to the retail team
  • Driving store sales and profit plan through effective communication and implementation of promotions, offers, and marketing initiatives
  • Aiming to exceed store sales targets and KPIs through clear and effective communication to your team
  • Maximising all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives

Requirements:

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer
  • Demonstrable experience in high service guest interaction
  • Natural leadership qualities to get the best of your high performing team both individually and as a whole
  • A passion for chocolate, our brand, and for giving the best service to our guests

We offer a competitive salary, incentives based on performance, 50% unlimited staff discount, and 70% discount off a stay in our Hotel in St Lucia. We are open to discussions around flexible working and offer a chance to work in an exciting, innovative, and expanding company.