Technical Support Professional

2 days ago


Maidstone, Kent, United Kingdom Tekgence Inc Full time

Job Title: Technical Support Professional

About Tekgence Inc:

We are a dynamic and innovative company looking for a skilled Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing technical assistance and support to our clients.

Estimated Salary: £35,000 - £45,000 per year, depending on experience.

Job Description:

The successful candidate will have comparable experience working in a Microsoft Windows environment and excellent technical troubleshooting skills. You will be responsible for managing Helpdesk support requests through the ticketing system and providing technical expertise to resolve various hardware and software upgrades, repairs, and support.

You will also assist in creating and maintaining documentation on Helpdesk policies and user support. A Bachelor's Degree in Computer Science or related field of study is required, although experience may substitute for the degree.

Required Skills and Qualifications:

  • Comparable experience working in a Microsoft Windows environment.
  • Excellent technical troubleshooting skills.
  • Ability to manage Helpdesk support requests through the ticketing system.
  • Strong communication and interpersonal skills.

Benefits:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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