Accommodation Service Provider

5 days ago


Bristol, Bristol, United Kingdom Eclipse Hotels Group Full time

We are looking for a skilled Accommodation Service Provider to join our team at Holiday Inn Bristol Airport. As a Reception Team Member, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable stay.

About the Job

In this role, you will be working closely with colleagues to maintain high levels of service delivery and managing front office operations efficiently using computer software. You will also be responsible for pre-arrival planning and check-in/check-out, requiring attention to detail and excellent communication skills.

Key Responsibilities:
  • Provide exceptional customer service to ensure guest satisfaction.
  • Utilize computer software to manage front office operations efficiently.
  • Work collaboratively with colleagues to maintain high levels of service delivery.
  • Flexible scheduling, including evenings, weekends, and bank holidays, is required.
Benefits

We offer a range of benefits to our employees, including:

  • Discounted Hotel Rooms at 5000+ IHG Hotels worldwide, with 50% off Food and Beverage Services.
  • Employee Assistance and Welfare Program.
  • Health Plan.
  • Life Insurance.
  • Cashback and discounts on leading high street retailers.
  • Complimentary Meals on duty.
  • Potential Share of Service Charge.
  • Excellent Training & Development.
Requirements

To succeed in this role, you should possess:

  • A caring attitude and willingness to make a positive difference for our guests.
  • The knowledge and skills to perform your role confidently and support our guests during their stay.
  • Excellent listening skills to focus on what our guests are saying.
  • Confident use of computer software.
  • A willingness to work a flexible schedule.
Salary

£22,000 - £25,000 per annum (dependent on experience).



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