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Customer Service Representative

2 months ago

Edinburgh, Edinburgh, United Kingdom Miller Homes Full time

About the Role

At Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better communities to thrive. We're creating a better working environment for our people, too.

We're seeking a Customer Services Technician to join our Customer Services team in the North East region.

The ideal candidate will have a clean driving license, be a time-served tradesperson with excellent communication skills, a strong work ethic, and the ability to work effectively in a team. They'll possess empathy and sympathy when dealing with customers, be smart, punctual, honest, and reliable.

Main Responsibilities:

  • Carrying out defect repairs in occupied properties
  • Liaising with nominated contractors and suppliers for remedial works in occupied homes
  • Liaising with the Line Manager to promote effective solutions to complex remedial activity
  • Building positive working relationships with colleagues, particularly site teams
  • Liaising with the Customer Service Hub regarding completed or ongoing remedial activity
  • Completing tasks effectively and within charter timescales
  • Acting professionally, courteously, and with dignity when interacting with customers, internal colleagues, external colleagues, and subcontractors

The successful candidate will also have a sound understanding of NHBC Technical Standards & Guidelines and be able to use their initiative to problem-solve.