Customer Experience Manager

3 weeks ago


Faversham, Kent, United Kingdom Shepherd Neame Full time
Role Overview

We are seeking an exceptional Customer Experience Manager to join our team at Shepherd Neame, Britain's oldest brewer. This exciting opportunity will see you play a pivotal role in ensuring the smooth and efficient day-to-day operations of our Visitor Centre spaces.

As a key member of our team, you will be responsible for delivering a welcoming front-of-house presence to both team members and customers, while also identifying opportunities to enhance the customer experience and drive business growth.

With your strong administrative skills and ability to effectively communicate with external stakeholders, you will be the perfect fit for this role.

Key Responsibilities:

  • Assist in the day-to-day running of all Visitor Centre spaces and delivery of operations
  • Ensure a welcoming front-of-house presence is delivered to team members and customers at all times
  • Support in identifying opportunities to enhance the customer experience and grow the business

Benefits:

  • Competitive salary: £35,000 - £40,000 per annum
  • Company laptop and mobile phone (and any other specialist equipment) to assist with the proper performance of your duties
  • 25% discount on food at Shepherd Neame Managed Houses
  • 25% discount on overnight Managed House Hotel bookings
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
  • Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
  • Financial wellbeing app and early wage withdrawal scheme
  • Generous Company Pension Plan
  • Share Incentive Plan
  • Access to a Mental well-being platform
  • 25 days holiday (+ bank holidays)


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