Service Desk Assistant

3 weeks ago


Salisbury, Wiltshire, United Kingdom Getting In Limited Full time
About the Role

We are seeking an experienced IT professional to join our team as a Service Desk Assistant. As a key member of our IT department, you will be responsible for providing technical support and assistance to our customers, resolving issues efficiently and effectively.

Responsibilities
  • Providing exceptional customer service through timely and effective issue resolution.
  • Troubleshooting and resolving technical issues related to software, hardware, and network connectivity.
  • Collaborating with internal stakeholders to identify and resolve service desk incidents.
  • Maintaining accurate records of all incidents, requests, and changes.
Requirements
  • Prior experience in IT service desk operations or similar.
  • Strong knowledge of IT systems, protocols, and procedures.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and meet deadlines.

If you have a passion for delivering exceptional customer experiences and are looking for a challenging role that allows you to grow and develop your skills, please consider applying for this position.



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