Divisional Support Manager

1 week ago


Glasgow, Glasgow City, United Kingdom Optical Express Full time

Delivering Exceptional Patient Care at Optical Express

Job Summary:

We are seeking an experienced Divisional Support Manager to support the delivery of exceptional patient care at Optical Express. In this role, you will be responsible for overseeing the day-to-day operations of our clinics, ensuring that our patients receive safe, effective, and caring service.

Duties and Responsibilities:

  • Conduct clinic visits to observe the day-to-day running of the clinic, including front-of-house and surgical service delivery.
  • Ensure that all clinics provide safe, effective, caring, and responsive patient care in a high-quality clinical environment.
  • Oversee and conduct new manager inductions and introductions to Optical Express and ACES.
  • Support Clinic/Practice Managers with recruitment and other HR-related tasks.
  • Ensure that all clinics maintain a high standard of tidiness and cleanliness.
  • Conduct select HR investigations, disciplinary hearings, and other HR-related meetings.
  • Be the first point of contact for clinics/practices to authorize discounts or finance.
  • Assist other Divisional Support Managers and Divisional Directors during periods of absence or annual leave.
  • Maximize conversion opportunities with patients and ensure the clinic/team influences and advises patients on suitable solutions.
  • Travel within your region/division as required.

What We Offer:

  • Competitive salary
  • Free or discounted optical products and procedures
  • Career progression
  • Modern working environment with superb technological support

Optical Express is an equal opportunities employer.



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