Divisional Support Manager
1 week ago
Delivering Exceptional Patient Care at Optical Express
Job Summary:
We are seeking an experienced Divisional Support Manager to support the delivery of exceptional patient care at Optical Express. In this role, you will be responsible for overseeing the day-to-day operations of our clinics, ensuring that our patients receive safe, effective, and caring service.
Duties and Responsibilities:
- Conduct clinic visits to observe the day-to-day running of the clinic, including front-of-house and surgical service delivery.
- Ensure that all clinics provide safe, effective, caring, and responsive patient care in a high-quality clinical environment.
- Oversee and conduct new manager inductions and introductions to Optical Express and ACES.
- Support Clinic/Practice Managers with recruitment and other HR-related tasks.
- Ensure that all clinics maintain a high standard of tidiness and cleanliness.
- Conduct select HR investigations, disciplinary hearings, and other HR-related meetings.
- Be the first point of contact for clinics/practices to authorize discounts or finance.
- Assist other Divisional Support Managers and Divisional Directors during periods of absence or annual leave.
- Maximize conversion opportunities with patients and ensure the clinic/team influences and advises patients on suitable solutions.
- Travel within your region/division as required.
What We Offer:
- Competitive salary
- Free or discounted optical products and procedures
- Career progression
- Modern working environment with superb technological support
Optical Express is an equal opportunities employer.
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