Compensation Advisor
3 weeks ago
Our client is a leading company in the UK, recognized for its excellent work environment and employee benefits. They offer a hybrid working model, allowing employees to work from home most of the time, with two days in the office per month.
The company is based in Nottingham City Centre and has a diverse and sociable culture. They provide fantastic training opportunities and clear career progression paths.
Job DescriptionAs a Compensation Specialist, you will have effective conversations with customers to understand their individual circumstances and agree on a suitable solution. You will need to understand regulatory and industry requirements to ensure compliance.
You will support customers through challenging and sensitive situations, taking into account any vulnerabilities they may have. Your role will involve:
- Having empathetic conversations with customers to understand their needs
- Assessing the right outcome for each customer
- Supporting customers through difficult situations, including financial difficulties
- Using your problem-solving skills to find suitable solutions
We are looking for an excellent verbal communicator who is passionate about delivering great customer service. You will need to be a natural problem solver, able to empathize with customers and be proactive about your own learning and development.
The ideal candidate will be a confident and personable individual with a high level of resiliency. You will need to be able to pick up on signs of vulnerability and financial difficulty and be comfortable exploring this with the customer in a sensitive manner.
What's on OfferWe offer an excellent benefits package, including 25 days paid holiday plus bank holidays. You will have the opportunity to work mainly from home after the initial 12 weeks and will be part of a temp-to-perm role.
Our working hours are Monday to Friday, 09:00 to 17:30, with the option to work extended hours. You will also work every Saturday, but will have Sunday off and an additional set day off during the week.
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