Travel Industry Expert
3 weeks ago
Company Overview
We are rebuilding the infrastructure that underpins the travel industry, simplifying systems and building tools that make travel effortless. Our mission is to unravel travel and make it easy for everyone.
About This RoleThis role is about providing outstanding customer service for a technical or digital product in the travel industry. As a Product Support Associate at Duffel, you will have the opportunity to work with customers, understand their needs, and provide solutions to their problems.
Job DescriptionAs a Product Support Associate, your primary responsibility will be to answer and escalate technical support requests from customers. You will gain an expert level understanding of Duffel's products and share your knowledge with our customers and colleagues. Your goal will be to clarify technical concepts so that customers can understand and process them.
You will also respond promptly, professionally, and clearly to customers to achieve internal and contracted SLAs. Additionally, you will increase the percentage of questions that customers can answer themselves by creating and maintaining product support documentation.
Required Skills and Qualifications- Excellent English language and written communication skills
- Ability to learn and explain a technical product or concept
- Experience providing outstanding customer service for a technical or digital product
- Natural curiosity and problem-solving skills
- Familiarity with support tools such as Zendesk and Jira
At Duffel, we value your ability to problem-solve and build amazing things. We offer a competitive salary ($$$), opportunities for professional growth, and a welcoming environment where everyone feels valued and respected.
SalaryThe estimated salary for this role is $ $$$ (based on location and industry standards).
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