Current jobs related to Operations Contract Support Specialist - High Wycombe, Buckinghamshire - BGIS

  • Mental Health Support Specialist

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Beacon Support Full time

    Join Our Team as a Specialist Disability MentorBeacon Support Ltd. is seeking highly skilled and compassionate individuals to fill the role of Specialist Disability Mentor. As a Specialist Disability Mentor, you will play a vital role in supporting Higher Education students with disabilities or mental health conditions. Your expertise and dedication will...

  • Electronics Production Specialist

    2 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Mane Contract Services Full time

    Job Title: Electronics Production SpecialistJob Summary: We are seeking a skilled Electronics Production Specialist to join our team at Mane Contract Services. The successful candidate will be responsible for fine pitch soldering, cable crimping, and electro mechanical assembly work.Key Responsibilities:Read and understand drawingsWork from SOPs in tandem...

  • Contract Negotiation Specialist

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    We are seeking a skilled Contract Negotiation Specialist to join our construction team. The ideal candidate will have a Bachelor's degree in Quantity Surveying or a related field and previous experience as a Quantity Surveyor in the construction industry.Key Responsibilities:Negotiate contracts with clients and suppliers to ensure the best pricing.Monitor...

  • IT Support Specialist

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Adore Recruitment Full time

    IT Support SpecialistAdore Recruitment is seeking an experienced IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our internal and external clients.Key Responsibilities:Provide remote IT support to customers using industry-accepted remote support software.Perform password...

  • IT Support Specialist

    2 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Focus Resourcing Group Careers Full time

    IT Support Specialist OpportunityWe are seeking an IT Support Specialist to join our team at Focus Resourcing Group Careers. As an IT Support Specialist, you will play a key role in providing IT support across the business.Key Responsibilities:Manage, investigate, own, and resolve requests and incidents.Act as a point of escalation for IT Support requests...

  • Senior Contract Management Specialist

    24 hours ago

    High Wycombe, Buckinghamshire, United Kingdom Biffa Full time

    {"Responsibilities": "Our ideal candidate will be responsible for the day-to-day management of both hard and soft services, ensuring the site team and supply chain meet contractual outputs and objectives. This role requires maintaining excellent customer relations through regular progress meetings, site visits, and obtaining referrals. Additionally, the...

  • IT Support Specialist

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Adore Recruitment Full time

    IT Support RoleAdore Recruitment is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and internal teams.Key Responsibilities:Provide remote IT support to clients using industry-accepted remote support software.Configure and...

  • IT Support Specialist

    2 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Adore Recruitment Full time

    Job Title: 1st Line IT Support- Remote/Home basedJob Description:Adore Recruitment is seeking a skilled IT Support Specialist to join our team in High Wycombe. As a well-established supplier of B2B telecommunications, we offer a dynamic and challenging environment for our IT professionals. Key Responsibilities:• Provide remote IT support for internal and...

  • Electronics Assembly Specialist

    6 days ago

    High Wycombe, Buckinghamshire, United Kingdom Mane Contract Services Full time

    We are seeking an experienced Electronics Technician to join our team at Mane Contract Services. This role is ideal for a skilled professional with a strong background in electronics assembly and testing.Key Responsibilities:Assemble and wire electronic components, cutting, stripping, crimping, and connecting wires per technical drawings and...

  • Operational Support Specialist

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in High Wycombe is seeking a team member to join our fast-paced environment. As a key contributor, you will be responsible for delivering excellent customer service and participating in operational workflow.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational...

  • Frontline Support Specialist

    2 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Frontline Support Specialist to join our team at beBee Professionals in High Wycombe. The ideal candidate will be a motivated individual with excellent communication skills and a passion for delivering results.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational...

  • Care Support Specialist

    4 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom HFH Healthcare Full time

    Are you passionate about delivering exceptional care and support to individuals in their own homes?At HFH Healthcare, we're seeking enthusiastic and reliable carers to join our team as Care Support Specialists. As a Care Support Specialist, you'll have the opportunity to work with clients who require complex care, providing a high level of support and...

  • Care Support Specialist

    4 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom HFH Healthcare Full time

    Are you passionate about delivering exceptional care and support to individuals in their own homes?At HFH Healthcare, we're seeking enthusiastic and reliable carers to join our team as Care Support Specialists. As a Care Support Specialist, you'll have the opportunity to work with clients who require complex care, providing a high level of support and...

  • Operational Support Specialist

    1 month ago

    High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in High Wycombe. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service and support...

  • Operational Support Specialist

    1 month ago

    High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in High Wycombe. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service and support...

  • Technical Operations Specialist

    2 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom D R Newitt & Associates Full time

    Job Title: Technical Operations SpecialistJob Summary: We are seeking a highly skilled Technical Operations Specialist to join our team at D R Newitt & Associates. As a key member of our technical team, you will be responsible for ensuring the smooth operation of our factory floor.Key Responsibilities:Conduct internal audits and GMP audits to ensure...

  • Financial Operations Specialist

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Adecco UK Full time

    Job Title: Financial Operations SpecialistJob Summary:We are seeking a highly organized and detail-oriented Financial Operations Specialist to join our team at Adecco UK. As a key member of our Finance team, you will be responsible for processing supplier invoices, managing employee expenses, and ensuring timely payments.Key Responsibilities:Process and...

  • Customer Support Specialist

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupWe're a leading logistics company with a rich history of innovation and customer service. Our mission is to connect people and businesses across the UK and beyond.The RoleWe're seeking a highly motivated and experienced Delivery Team Lead to join our team. As a key member of our operations team, you'll be responsible for leading a team...

  • Customer Support Specialist

    3 weeks ago

    High Wycombe, Buckinghamshire, United Kingdom Royal Mail Group Full time

    About Royal Mail GroupWe're a leading logistics company with a rich history of innovation and customer service. Our mission is to connect people and businesses across the UK and beyond.The RoleWe're seeking a highly motivated and experienced Delivery Team Lead to join our team. As a key member of our operations team, you'll be responsible for leading a team...

  • Financial Operations Specialist

    1 week ago

    High Wycombe, Buckinghamshire, United Kingdom Marc Daniels Full time

    A key role has become available for a Financial Operations Specialist to work with Marc Daniels in High Wycombe, UK. This position offers a mix of remote and office-based work, along with career advancement opportunities.Key Responsibilities:Prepare monthly management accounts, providing financial insights and divisional variance analysis.Manage financial...

Operations Contract Support Specialist

1 month ago

High Wycombe, Buckinghamshire, United Kingdom BGIS Full time

About BGIS

At BGIS, we are committed to delivering best-in-class support services to our clients. Our innovative approach to facilities management has earned us a reputation as a leader in the industry.

Job Summary

We are seeking an experienced and detail-oriented Customer Operations Coordinator to oversee our helpdesk operations and manage the dispatch to completion of work for both subcontractors and self-delivery maintenance engineers. The ideal candidate will ensure that our clients are communicated to and happy by maintaining response and completion SLAs, quotes are obtained and sent for approvals, purchase orders are raised and amended, and jobs are closed with the appropriate evidence.

Key Responsibilities

  • Oversee Helpdesk Operations: Supervise and support the helpdesk to ensure efficient handling of client inquiries and issues. Covering for breaks and holiday and sickness.
  • Manage Work Dispatch: Coordinate the dispatch of work to subcontractors and self-delivery maintenance engineers, ensuring timely response and completion.
  • Ensure SLA Compliance: Monitor and ensure that all response and completion Service Level Agreements (SLAs) are accurate and adhered to.
  • Quote Management: Obtain quotes for necessary work, send them for client approvals, and follow up as needed.
  • Purchase Orders: Raise and amend purchase orders as required, ensuring all financial and procedural guidelines are followed.
  • Job Closure: Ensure jobs are closed with the appropriate evidence, maintaining accurate and comprehensive records.
  • Reporting and Documentation: Maintain detailed records of all activities, providing regular reports on work status, SLA compliance, and any issues or delays.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and service quality.
  • Client Communication: Serve as the main point of contact for clients regarding contract support issues, ensuring clear and effective communication.

Qualifications

  • Education: High school diploma or equivalent required; associate or bachelor's degree in Facilities Management, Business Administration, or a related field preferred.
  • Experience: Proven experience in a facilities management, contract support, or helpdesk supervisory role is required.
  • Technical Skills: Proficiency in facilities management software, MS Office Suite, and a basic understanding of building systems and maintenance procedures.
  • Soft Skills: Excellent verbal and written communication skills, strong organizational and problem-solving abilities, and a customer-centric approach.
  • Certifications: Relevant certifications such as Facilities Management Professional (FMP) or similar are a plus.

Personal Attributes

  • Leadership: Strong leadership skills with the ability to supervise and motivate a team effectively.
  • Attention to Detail: Meticulous attention to detail with a focus on accuracy and compliance.
  • Problem Solver: Proactive approach to identifying and resolving issues.
  • Positive Attitude: A happy, positive, and can-do character with a desire to help people and solve their problems.
  • Team Player: Ability to work effectively in a collaborative, team-oriented environment.
  • Adaptability: Willingness to adapt to changing priorities and handle multiple tasks simultaneously.

About Us

At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.