Business Intelligence Specialist
3 weeks ago
We are seeking an experienced Debt Recovery Manager to join our team in Glasgow, UK. The successful candidate will be responsible for leading the programme analysis of process defects, through detailed trend and data analysis across all Customer Business process inputs and outputs.
You will have accountability for root cause analysis, business improvement, and change, with a focus on managing customer account and data analysis to identify emerging trends and the root cause of debt through energy supply.
The ideal candidate will have a strong understanding of SAP Dunning strategies and collection steps, as well as good knowledge of debt collection practices and processes. They will also possess excellent analytical and problem-solving skills, with experience in utilities industry and proficiency in Power BI for data visualisation.
Key Responsibilities:
- Manage and lead root cause analysis, idea and subsequent implementation and review of robust business solutions aimed at delivering quality across all relevant processes.
- Develop reports using a variety of systems such as Business Objects and MS Excel to monitor business performance.
- Participate in other Energy Retail business improvement projects as required.
What You'll Bring:
- A strong understanding of SAP and Dunning strategies and collection steps.
- A good understanding of debt collection practices and processes.
- Knowledge of SAP Dunning configuration tables and practices.
- Excellent analytical and problem-solving skills.
- Experience in utilities industry with a clear understanding of the complexities inherent in the de-regulated electricity and gas markets.
- Proven ability to execute day-to-day operating plans and lead, incept, develop, coordinate, manage and execute forward-looking business improvement plans and initiatives.
- Excellent verbal and written communication skills.
Salary and Benefits:
The salary for this role is £37,142 per annum, plus a range of benefits including 36 days annual leave, holiday purchase, share schemes, payroll giving and charity matched funding.
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