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Payroll Services Advisor
2 months ago
Are you passionate about delivering exceptional customer service and ensuring seamless payroll operations? We are seeking a highly skilled Payroll Services Advisor to join our team at Tata Consultancy Services.
Job Summary:The Payroll Services Advisor will be responsible for providing first-line support to customers, resolving payroll-related queries, and ensuring timely and accurate processing of payroll transactions. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.
Key Responsibilities:- Provide exceptional customer service and support to customers via phone, email, and other communication channels.
- Resolve payroll-related queries and issues in a timely and accurate manner.
- Process payroll transactions, including manual payments, overpayments, and timesheets.
- Collaborate with internal teams to ensure seamless payroll operations and resolve any issues that may arise.
- Participate in quality assurance and NPS analysis to ensure high-quality service delivery.
- Good knowledge of payroll processing and UK legislation, including Channel Islands.
- Expert knowledge of MS Office, particularly Excel, Word, and PowerPoint.
- Working knowledge of ITrent or other payroll ERP systems.
- Customer service, telephony, and case management experience.
- Quality assurance standards and ability to deliver a great customer experience.
Tata Consultancy Services is a Top Employer in the UK and globally, offering a competitive salary package, pension, healthcare, life assurance, laptop, phone, and access to extensive training resources and discounts within the Tata network.
We are committed to building a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception.' We welcome applications from all and treat them equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.