Payroll Services Advisor

4 weeks ago


Peterborough, Peterborough, United Kingdom Tata Consultancy Services Full time
Job Description

Role: Payroll Customer Services Advisor

Job Type: Fixed Term Contract – 6 Months

Location: Peterborough – UK Onsite

We are seeking a highly skilled Payroll Customer Services Advisor to join our team. As a Payroll Customer Services Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their payroll queries are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first-line support for payroll, HR administration, and associated written and verbal queries.
  • Manage inbound and outbound telephone and other communication channels through case management tools.
  • Record contact information with clients via case management tools.
  • Participate in payroll processing and categorize and prioritize queries, requests, and issues.
  • Escalate complaints and escalations directly to Senior Payroll Services Advisors.

Requirements:

  • A good knowledge of payroll processing and UK legislation.
  • Expert knowledge in MS Office (Excel, Word, and PowerPoint).
  • Working knowledge of ITrent or any payroll ERP payroll processing tasks and navigation.
  • Customer service, telephony, and case management experience.
  • Quality assurance standards and how to deliver a great customer experience.

What We Offer:

  • A competitive salary package featuring pension, healthcare, life assurance, laptop, phone, and access to extensive training resources.
  • A welcoming culture and many internal volunteering and social networks to join.
  • A commitment to diversity, inclusion, and wellbeing.

How to Apply:

Apply online now to join our team and make a meaningful impact as a Payroll Customer Services Advisor.


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