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Receptionist - Customer Service Expert

2 months ago

Marlborough, Wiltshire, United Kingdom Avery Healthcare Full time
About the Role

We are seeking a highly skilled and compassionate individual to join our team as a Receptionist at Avery Healthcare. As a key member of our front-line team, you will be responsible for providing exceptional customer service to our residents, families, and visitors.

Key Responsibilities:
  • Customer Service: Respond to telephone enquiries, greet visitors, and provide a warm and welcoming environment for all.
  • Administrative Support: Maintain accurate records, complete administrative tasks, and provide support to the General Manager as required.
  • Facilities Management: Ensure the reception area is tidy and well-maintained, liaising with Housekeeping to maintain high standards.
About You

To be successful in this role, you will possess excellent communication skills, both verbal and written. You will be confident in using computers and have a positive, friendly, and welcoming attitude. Previous experience in problem-solving and client complaints is also essential.

Requirements:
  • DBS Disclosure: A DBS Disclosure check will be required, with the cost met by Avery Healthcare.
  • Eligibility to Work: Proof of eligibility to work in the UK will be required.