Reception Team Member

6 days ago

Durham, Durham, United Kingdom Dunelm Medical Practice Full time

About Dunelm Medical Practice

We are a well-established training practice based across the City of Durham with premises in Bearpark, Framwellgate Moor, and Gilesgate. Our combined list size is currently 14,450 across three sites.

We are a friendly, innovative, and supportive practice with a strong emphasis on work/life balance.

An exciting opportunity has arisen for a friendly and enthusiastic person to join our team here at Dunelm Medical Practice.

We are currently looking for someone who can work from our Gilesgate site but prepared to work between our three sites as the need arises.

Job Responsibilities

The successful candidate will be responsible for:

  • Maintaining and monitoring the practice appointment system
  • To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Answer incoming phone calls, transferring calls or dealing with the callers request appropriately, taking messages to pass onto the appropriate person (as per practice protocol).
  • Care Navigation - Signpost patients to the most appropriate service (internally or externally)
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
  • Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor (as per visit protocol)
  • Chaperone patients as and when required
  • Action medication queries / repeat prescription / online repeat prescription requests / EPS cancellation requests / EPS Tracker
  • Liaise with patients and pharmacies to resolve issues with medication
  • Ensure all incoming and outgoing tasks are actioned appropriately and in a timely manner; GP2GP transfers / appointment cancellation updates / PDS updates / new patient address / pathology / online service requests / letter to action / tasks from clinical staff.
  • Understanding and fully utilising SystmOne
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts
  • Input data into the patients healthcare records as necessary
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested
  • Ensure correspondence, reports, results etc are scanned / filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen
  • Ensure that all new patients are registered onto the computer system promptly and accurately
  • Make refreshments where necessary, ensure the kitchen is kept clean in turn with other staff
  • To provide general support to the doctors, management team and health professionals involving word processing with general clerical work
  • Input patient data ensuring correct Read/SNOMED codes are used
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To maintain the computer clinic system in an accurate and secure manner
  • To assist with the gathering of statistics and information when required
  • You will be required to cover for members of the reception/secretarial team during periods of sickness and annual leave, across all of the sites in order to maintain operation efficiency.
  • Maintain adequate supplies of office stationery in order to perform your duties
  • Any other duties deemed reasonable by the Partners/Practice Management Team.

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