Technical Expert

7 days ago


Wokingham, United Kingdom M Group Services Limited TA Magdalene Limited Full time

Are you a skilled Technical Expert - Network Management looking for a challenging role? We are seeking an experienced specialist engineer to join our NOC team on a 24/7 rota in Wokingham. This key customer-facing role involves providing professional expertise in managing the strategic network and ensuring seamless service handover.

Job Description
  • This role involves project delivery support, issue resolution, and proactive communication with customers and users.
  • You will undertake or support rapid restoration of network fault resolution within SLA (and prior to critical Service failure where possible).
  • You will take an overall pro-active responsibility for the technical support / issues arising within the network environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments).

The estimated salary range for this position is £50,000 - £70,000 per annum.

Requirements
  • Capable of working to 2nd line support level on PDH, SDH & Radio Communications environment
  • Understanding of network management and use of Network Management Platform tools.
  • Must be PC literate and competent with Word/Excel/Visio/ MS Project.
  • Track record of successfully prioritising simultaneous activities within SLA.
  • Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
  • Good knowledge of SLAs and reporting
  • Experience in working under pressure and to fixed deadlines
  • Good problem-solving skills
  • Highly numerate and literate, with excellent written and oral communication skills
  • Excellent interpersonal skills with the ability to relate to, and work closely with colleagues, clients and suppliers at all levels of the business hierarchy
  • Experience of ITSMs desirable, specifically Salesforce
  • Knowledge of high voltage substation environment 33kv-400kv or operational telecoms networks
  • Recognised technical courses on related technical products and services
  • Approved best practise qualifications such as ITIL
  • Any Industry Standard SDH, PDH, Telephony or IP Accredited qualifications


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