Customer Focused Solutions Expert

3 weeks ago


Wokingham, Wokingham, United Kingdom Evertz Microsystems Limited Full time
Customer Focused Solutions Expert Job Description

Evertz Microsystems Limited is a world-leading company in the design and development of innovative broadcast video & audio equipment.

We are seeking a highly skilled Customer Focused Solutions Expert to join our UK facility in Winnersh Triangle, Wokingham. This role involves providing technical support and commissioning services for our broadcast clients across the UK and Europe.

Main Responsibilities:
  • Provide exceptional onsite technical support and service to customers, ensuring timely resolution of all technical issues.
  • Deliver operational and service training to ensure seamless performance.
  • Assist with customer acceptance testing to guarantee high-quality results.
  • Offer direct phone and email support for our customer base, addressing their technical concerns promptly.
  • Prioritize and manage multiple projects simultaneously, meeting tight deadlines.
Requirements:
  • Good working knowledge of video and audio infrastructures from a technical perspective.
  • Proficiency in setting up and troubleshooting PC and Linux-based systems, network infrastructure, and Video/Audio over IP technologies.
  • Fluency in English.
Salary Information:

£45,000 - £65,000 per annum, depending on experience.

Benefits:
  • Opportunity to work with a leading company in the broadcast industry.
  • Competitive salary and benefits package.
  • Professional development opportunities.


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