Front Office Supervisor

4 weeks ago


Exeter, Devon, United Kingdom Valor Hospitality Europe Full time
Be Part of Something Special

We are seeking a skilled and enthusiastic Front Office Supervisor to join our team at voco Zeal Exeter Science Park. As a key member of our Front Office team, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our hotel.

About the Role

This is a fantastic opportunity to work in a fast-paced environment, where no two days are the same. As a Front Office Supervisor, you will be responsible for supervising a team of Front Office staff, ensuring that all guests receive a warm and welcoming experience. You will be the first point of contact for guests, providing information and answering questions about hotel services, facilities, and the local area.

Key Responsibilities
  • Supervise and motivate a team of Front Office staff to deliver exceptional guest experiences
  • Ensure the smooth operation of the Front Office, including check-in, check-out, and room assignments
  • Provide excellent customer service, responding to guest queries and resolving any issues promptly
  • Work collaboratively with other departments to ensure seamless guest experiences
  • Contribute to the development and implementation of new initiatives to improve guest satisfaction and hotel operations
What We Offer

We offer a competitive salary and benefits package, including:

  • Exclusive discounts for you, your friends, and family at our UK hotels
  • Discounted stays for friends and family
  • 50% discount when dining in our restaurants and bars
  • Free meals while on duty
  • Access to high-street discounts on a range of shops, experiences, and more
  • Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme
  • Generous refer-a-friend bonuses
About Us

Valor Hospitality Europe is a leading hospitality company, operating 34 hotels across the UK. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development. We are proud to be an equal opportunities employer and welcome applications from all suitably qualified persons.



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