Field Operations Coordinator

5 days ago


Leatherhead, Surrey, United Kingdom Rock managed services Full time

**Job Description**

 

Job Title: Field Operations Specialist

Company: Rock Managed Services

 

We are seeking a dedicated and enthusiastic field operations specialist to join our dynamic team. This role is essential in providing exceptional service to our customers in the housing and construction sector, ensuring their needs are met and their inquiries are resolved efficiently.

 

Responsibilities

• Manage and coordinate the day-to-day works orders from start to finish.

• Submit quotes and VOs, arrange site visits, and communicate with clients and residents.

• Schedule in-house resources and sub-contractors.

• Arrange snagging appointments and monitor PDA usage, materials procurement, and credit card use.

• Produce Application for Payments/DFAs/Invoices based on operatives' timesheets, SORs, materials, and sub-contractors' POs.

• Assist in managing the recruitment process for newly required resources.

 

Requirements

• Proficiency in English is essential.

• NVQ in customer service and Business Administration is desirable.

• GSCE is essential.

• Strong analytical skills to assess customer feedback and identify trends.

• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse customers.

• Experience in data entry with attention to detail is required.

• Ability to work independently as well as part of a team in a fast-paced environment.

 

Join Us

We are committed to delivering outstanding service that makes a difference. If you are a motivated and enthusiastic individual who is passionate about providing exceptional customer service, please apply for this exciting opportunity.



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