Retail Operations Supervisor
5 days ago
Crisis is a national charity that supports individuals experiencing homelessness. Our shops play a crucial role in generating income for our services, providing opportunities for homeless people to develop new skills, and contributing to our community work.
Job DescriptionWe are seeking an Assistant Manager to join our team at Crisis. This is a permanent position, primarily based in one of our London shops within Zones 1-3. You will be responsible for driving sales, building a dynamic volunteer team, and overseeing donations to create a welcoming shopping experience.
The ideal candidate will have experience in retail, ideally at a supervisory level, and be passionate about the impact of charity retail on the community. You should be committed to sustainability, eager to drive sales and impact, and embody our core values while supporting our mission to end homelessness.
Key Responsibilities:
- Drive sales and revenue growth in the shop
- Build and lead a high-performing volunteer team
- Oversee donations and ensure they are processed efficiently
- Create a welcoming shopping experience for customers
Benefits:
- A competitive salary (£35,000 - £40,000 per annum)
- Interest-free loans for travel season tickets, cycles to work, and deposits for tenancies
- Pension scheme with an employer contribution of 8.5%
- 28 days' annual leave (pro rata), increasing to 31 days with service, plus 10 additional days' leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around core hours (10am-4pm)
- Wellbeing Leave for flexible use
About Us
Crisis is a charity that believes in the power of retail to create social impact. We are looking for someone who shares our passion for delivering an exceptional customer experience and is committed to our mission to end homelessness.
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