Customer Experience Ambassador

1 week ago


Grays, Thurrock, United Kingdom BT Group Full time

About Us:

At BT Group, we're passionate about developing our people and supporting them in achieving their career goals.

The Role:

We're seeking a Customer Experience Ambassador to join our team at Lakeside Upper. As a Retail Advisor, you'll be the face of our brand, building lasting relationships with customers and providing exceptional service.

Your Skills:

  • You're a curious person who enjoys asking questions and getting to know people.
  • You have strong communication skills and can build rapport with customers from diverse backgrounds.
  • You're resilient and adaptable, with the ability to navigate challenging situations.

What We Offer:

  • A competitive hourly rate of £12.34 plus 20% on target commission (amended for inner London).
  • Online GP access for you and your immediate family.
  • Market-leading paid carer's leave.
  • Equalised maternity, paternity, and adoption leave.
  • Huge discounts on EE & BT products, including mobile and broadband.
  • Support in carving your own career path.
  • Season Ticket Travel Loan.
  • Volunteering days to give back to your local community.
  • Optional Private Healthcare and Dental.

Our Culture:

We value diversity and inclusivity, creating an environment where everyone feels welcome and supported. Our team culture is built on meaningful support, tailored training, and a passion for developing our people.



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