Service Design Lead

1 day ago


Birmingham, Birmingham, United Kingdom Hays Technology Full time

Hays Technology is seeking a highly skilled Service Design Lead to join their team.

This role is an initial 3-month contract with a high likelihood of extension, offering a competitive salary of up to £600 per month inside IR35 hybrid in Birmingham.

About the Role:
  • This position requires a deep understanding of service design principles, practices, and methods.
  • The ideal candidate will have knowledge of product development methodology, frameworks, and principles.
  • Strong influencing, persuasion, communication skills are essential for this role.
  • Data-driven decision-making and knowledge of modern technology are also crucial.
  • The successful candidate will understand user research principles and benefits, as well as the history of service design.
Key Skills and Qualifications:
  • Ability to guide design decisions in complex service areas, leading stakeholders to see opportunities and plot a path forward.
  • Understanding technical complexity and risks, running collaborative design activities, and influencing senior leaders.
  • Experience helping services build and deliver transformation vision.
  • Excellent risk management and trade-off explanation skills.
  • Facilitation, guidance, and decision-making abilities.
  • Prototyping in different ways and building clear visualisations of service and user journeys.
  • Building great relationships with diverse disciplines.
  • User focus with the ability to contribute to user research and translate feedback into design decisions.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.



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