Homelessness Triage Specialist

Job Title: Homelessness Triage Specialist

Job Type: Temporary, Full-time

Location: South West London office, HYBRID

Hourly Rate: £18 p/h PAYE - £23.28 p/h umbrella (increases after 12 weeks to £24.17 p/h umbrella)

About the Role:

We are seeking a skilled Homelessness Triage Specialist to join our team at Adecco. As a Homelessness Triage Specialist, you will be responsible for conducting pre-assessment interviews to provide advice and assistance to individuals in housing need or at risk of homelessness.

Key Responsibilities:

• Conduct pre-assessment interviews to provide advice and assistance to individuals in housing need or at risk of homelessness
• Assess homeless individuals in person, ensuring necessary documentation is provided
• Provide comprehensive advice on various housing options and tenancy rights
• Conduct initial assessments to determine eligibility and identify homelessness
• Offer advice and assistance to prevent homelessness, including online housing options and referrals
• Ensure accurate and up-to-date records of all interactions and advice given
• Collaborate with other team members and stakeholders to deliver effective solutions
• Stay up to date with relevant legislation and policies pertaining to homelessness and housing

Requirements:

• Working knowledge of the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996
• Detailed knowledge of housing benefit, council tax benefit, security tenure, homelessness advice, and case management
• Experience in dealing with customers both in person and through various communication channels
• Previous experience in housing advice or homelessness services
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• Proficient in using IT applications for data processing and management

Desirable Qualifications:

• Familiarity with welfare benefits and domestic abuse services
• Checking Section 21 validity
• Additional training or certifications in housing-related fields

Technologies Used:

• Housing system (NEC)

How to Apply:

To apply for the position of Homelessness Triage Specialist, please submit your updated CV, outlining your relevant experience and suitability for the role.