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Customer Onboarding Director

2 months ago

London, Greater London, United Kingdom Oliver Bernard Full time £35 - £275
About the Role

We are seeking a highly skilled Customer Onboarding Director to join our team at Oliver Bernard. As a key member of our organization, you will be responsible for successfully onboarding and managing several key accounts.

Key Responsibilities
  • Owning the onboarding process of several schools, including coordinating data migration and training schedules.
  • Managing stakeholder relationships and building strong customer connections.
  • Coordinating with cross-functional teams to ensure seamless onboarding experiences.
  • Developing and implementing effective onboarding strategies to drive business growth.
  • Providing expert guidance on software as a service (SaaS) solutions and data migration processes.
Requirements
  • Strong project management skills with experience in managing multiple projects simultaneously.
  • Excellent stakeholder management and communication skills.
  • Ability to interpret data and simplify complex information for clients.
  • Expertise in Excel, Google Sheets, and relevant tools.
  • Strong change management skills with experience in managing data migration processes.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible remote work arrangements with occasional office visits.