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IT Support Specialist

2 months ago

London, Greater London, United Kingdom The Workplace Consultancy Full time

Job Summary

The Workplace Consultancy is seeking an experienced IT Support Specialist to join our team as an Infrastructure Engineer. This role will be responsible for providing day-to-day support for all infrastructure assets, including servers, desktops, and laptops.

Key Responsibilities

  • Provide first to third line support for all infrastructure assets, including troubleshooting and resolving technical issues
  • Work closely with the IT business leaders and info sec team to provide robust solutions
  • Manage and maintain auto update features of images for builds, in-house server maintenance and updates, and appropriate hardware and software fixes
  • Support the implementation and maintenance of Office 365, SharePoint, and OneDrive
  • Ensure the smooth and robust running of companywide IT infrastructure and support

Requirements

  • Minimum 3 years hands-on experience in IT support and infrastructure engineering
  • Working knowledge of Microsoft operating systems from server 2016 onwards and Windows 10 onwards
  • PC builds for both laptop and PC hardware, managing and maintaining auto update features of images for builds, in-house server maintenance and updates, and appropriate hardware and software fixes
  • Office 365, SharePoint, and OneDrive
  • An understanding of networks, Active Directory, DNS, DHCP

Desirable Skills

  • Azure Entra suite experience, configuring policies, secure score, groups, and conditional access
  • Patching protocols and WSUS rollout, configuration, and management
  • Cisco Umbrella Policies and Cisco Anyconnect
  • Mimecast and Egress email security tools
  • Bloomberg, Trayport, TT Trader, RightAngle - trading system troubleshooting
  • Eset encryption, Eset AV, and SentinelOne EDR solutions - maintaining the security of all corporate devices
  • Maintaining all VMware and Hyper-V infrastructure products, including VDI rollout
  • Citrix - Citrix VDI installations and management of infrastructure
  • Information security monitoring and response or related experience, with knowledge or experience with EDR, SIEM, NDR, Vulnerability management, MITRE attack framework, Cyber Essentials, and Incident response