Enterprise IT Professional
4 weeks ago
Are you looking for a challenging role as an IT Support Engineer? CV Library is working on behalf of a successful IT Support Service Business, who are currently recruiting for an experienced IT Support Engineer. This is a fantastic opportunity for someone looking to better their career within the industry.
About the Job:This role involves investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issues.
Key Responsibilities:- Monitoring real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.
- Supporting and maintaining the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications.
- Completing system checks that include hardware, performance, configuration, asset inventory and database backups.
- Conducting the planning, testing, installation, and rollout of system updates.
- Investigating, troubleshooting, and resolving system faults that fall under 3rd line support tasks, and liaising with software/hardware suppliers to resolve issues.
- Providing timely and accurate remote telephone and remote system responses to site based technical issues.
- Maintaining accurate and timely records of all technical issues in the company fault recording system.
- Minimum 3 year's 2nd/3rd Line IT, Server Support experience, providing industry leading technical support and customer service.
- Strong analytical skills, enquiring and investigative mind.
- Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS, and Group Policy Management.
- Strong knowledge with Microsoft Windows Servers.
- Strong knowledge with LAN/WAN/Firewall networking.
- Customer focused with the ability to communicate technical subject matters to non-technical end users or technically capable engineers.
- Good time management skills; able to meet project deadlines.
- Ability to write clear, well-structured reports and instructions.
The salary for this role is approximately £40,000 - £60,000 per annum, depending on experience. Additionally, you will receive 25 days holiday plus bank holidays, 5% commission on the profit on anything sold, regular social events, a FREE lunch on a Friday and a contribution to your mobile phone bill (subject to eligibility).
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