Credit Controller
3 weeks ago
Job Title:
Credit Controller
Reports to:
Office Manager
Depot:
LWC Doncaster
Overview
Assist the depot manager in making informed credit and risk decisions, ensuring timely payments from customers while maintaining a positive business relationship. Minimise depot credit risk and maximise cash flow by receiving, checking, and processing new account credit application forms, escalating potential issues to management, and assisting in resolving them. Support the depot in various ad-hoc duties.
Main Duties
Understand and adhere to the company's credit control policy. Be responsible for orders over credit, taking accounts off stop, and releasing orders from credit authorisation, liaising with Head Office as necessary. Contact customers to arrange payment collection. Process new account credit applications and implement accuracy with excellent attention to detail in checking all account paperwork received. Identify and clarify customer terms and limits. Process credit checks and asset checks for new customers. Obtain signatories from internal management where required. Set up new accounts on the Trinity GUI. Review weekly aged debt reports and have weekly account manager reviews. Report back to Head Office on a weekly basis, filling out provided reports to monitor debts. Build good relationships with internal and external customers. Be responsible for cash postings. Process Credit Limit Increase requests when necessary, once authorised. Deal with bounced payments. Raise credit notes and resolve customer queries. Identify and escalate depot bad debt to Head Office and assist in collection. Take and input customer orders when required. Perform various other administration duties within the office when required, such as confirmation, sorting post, filing, processing orders, etc.
Knowledge and Experience
Excellent customer service skills. Proficiency in Microsoft Excel for spreadsheets and records. Good teamwork skills. Good communication and relationship-building skills.
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest-growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
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