Clinical Software Solutions Trainer

6 days ago


Charing Cross, United Kingdom Egton Medical Information Systems Full time

Role Overview

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We are seeking a skilled Clinical Software Solutions Trainer to join our team in delivering exceptional training services to our customers. This is an exciting opportunity for individuals who have a genuine passion for excellent customer delivery and possess experience in coaching, mentoring, or training.

The successful candidate will be responsible for delivering training sessions in varied settings and styles to a variety of audiences, including one-to-one, small group sessions, seminar-style events, and train-the-trainer on-site or remotely. Traveling throughout Wales and potentially the UK to deliver training and service on-site with customers is also a requirement.

Key Responsibilities

  • Delivery of Transformation services to established customers, identifying and implementing high-complexity solutions.
  • Collection and analysis of customer and/or user requirements and processes, matching these needs to EMIS Health products and services, ensuring optimal and effective solutions are implemented.
  • Advising and providing support to customers as a system specialist regarding all aspects of the configuration of the EMIS Group products.
  • Detailing customer activity reports within the agreed timeframe of a customer delivery day, encouraging feedback to continue development and improvement.

Requirements

To succeed in this role, you will need:

  • Excellent verbal and written communication skills with the ability to listen carefully, empathize, and provide clear and consistent education.
  • Previous experience of providing excellent customer service or customer delivery.
  • Ability to contribute to the creation of dynamic training materials that support knowledge transfer.
  • Flexibility to travel throughout Wales and potentially the UK to deliver training and service on-site with customers.

Benefits

This role offers a competitive salary of £45,000 - £55,000 per annum, depending on experience, along with a company electric car and opportunities for professional growth and development.



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