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Homelessness Prevention Specialist

2 months ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
{"title": "Homelessness Prevention Adviser", "description": "Job Summary

We are seeking a skilled Homelessness Prevention Adviser to join our team at CRA GROUP LIMITED. As a key member of our Housing Options and Advice Service, you will provide tailored advice to customers on a range of options and opportunities, including housing training, employment, wellbeing, welfare benefits, and debt.

Key Responsibilities
  • Provide specialist advice and casework service to a range of residents, including homeless households, households threatened with homelessness, young people, and families.
  • Work jointly with the Housing Assessment and Allocation Services to maximise homelessness prevention and the take-up of effective solutions to meet housing need.
  • Work with the Private Sector Initiatives Team to plan the delivery of a broad range of housing options that meet the needs of homeless households and others in housing need.
Requirements
  • Good knowledge of homelessness prevention and the public and private sector options available to people in housing need.
  • Good knowledge of the issues affecting homeless individuals or households threatened with homelessness and the range of policy initiatives to address these.
  • Good working knowledge of immigration and related social welfare legislation and benefit regulations.
  • Ability to apply negotiation tools and mediation to promote options and opportunities.
  • Ability to engage people who may be vulnerable, disadvantaged, or disillusioned in mature conversations about needs, aspirations, and life goals.
  • Ability to maintain detailed case records, recognise service priorities, and meet deadlines.
  • Ability and commitment to respond effectively to emergencies to achieve positive solutions.
  • Ability to work successfully with partner services to refer customers effectively and to develop and maintain effective joint working partnerships with a range of service providers.
  • Ability to work on own initiative and as part of a team to think creatively and solve problems to meet performance targets and to take responsibility and achieve desired service outcomes.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to provide first-rate customer care and achieve customer satisfaction and ensure that good value outcomes are achieved.
  • Ability and willingness to undertake home visits and site inspections if required.
  • Ability to apply for the Camden Ways of Working in all duties and relationships with colleagues, customers, and other parties.
About Us

CRA GROUP LIMITED is a leading provider of housing and homelessness services. We are committed to delivering high-quality services that meet the needs of our customers.

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