Chief Applications Operations Director
2 weeks ago
We are seeking a skilled Chief Applications Operations Director to lead our team in delivering exceptional SaaS product operations. As a key member of our Technology department, you will be responsible for managing a multi-skilled team and ensuring the seamless delivery of our business-facing applications.
The successful candidate will have experience in managing relationships with vendors and stakeholders, as well as a strong understanding of SaaS business applications and ITIL principles. If you have a passion for continuous improvement and a drive to deliver excellent user outcomes, we encourage you to apply.
Your Key Responsibilities
- Manage a team of Application/EUC Engineers and Analysts to support our Business facing applications
- Develop and implement strategies to optimize team performance and deliver great customer service
- Investigate and resolve incidents, issues, and advisory requests in a timely and effective manner
- Negotiate licensing requirements with vendors and ensure ROI for our SaaS products
- Foster a culture of effective communication and collaboration across Technology departments
Why Work with Us?
We offer a competitive salary of up to £63,719 per annum, including a £41,725 base pay and a Recruitment Retention Allowance (RRA) of £5,300 per annum. Our benefits package includes an outstanding Civil Service pension, annual leave starting at 27.5 days (plus Bank Holidays), and option to buy or sell up to 5 days per year of annual leave.
Essential Criteria and Skills
- Experience in managing a multi-skilled team and developing them to optimise their performance
- Demonstrable experience and breadth of understanding of supporting and advising on SaaS Business Applications in Technology
- Strong communication and documentation skills, with ability to plan, evaluate, and govern best practices for SaaS usage and adoption
- Knowledge of the lifecycle/capability elements of ITIL and its application to services supported by the team
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