Investment Cashiering Representative

3 weeks ago


Lincoln, Lincolnshire, United Kingdom Bank of America Full time

Job Summary

This role is responsible for providing high-quality service and efficient operations support for assigned areas, internal business partners, and external customers and clients.

Key Responsibilities

  • Handle routine and standard transactions according to established procedures and prescribed processes.
  • Demonstrate operational discipline while handling routine and standard operational functions.
  • Cover one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry.
  • Assist with phone calls, email boxes, and processing queues.

Requirements

  • Strong organizational, time management, and teamwork skills.
  • Attention to detail and ownership of assigned work.
  • Ability to prioritize and adapt across multiple processes.
  • Ability to work cooperatively with a dynamic team.
  • Strong organizational, time management, and teamwork skills.
  • Deliver high-quality partner support stressing partner/client needs, problem resolution, and service/product knowledge.
  • Demonstrate excellent verbal, written, and listening skills.
  • Understand and demonstrate cultural awareness, integrity, and ability to work as part of a team.

Preferred Qualifications

  • Customer Service and/or call center experience preferred.
  • Knowledge of Merrill systems, products, and applications.
  • Able to adapt to changing environment while meeting metric requirements.

Work Environment

This role is based in the United States of America and requires a 1st shift schedule with 40 hours per week.



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