Administrative Support Professional

11 hours ago


Worthing, West Sussex, United Kingdom Leaders Romans Group Full time

Job Title: Administrative Support Professional

Location: Worthing

About Us

We are a successful national property company, renowned for our commitment to customer satisfaction and business excellence.

With over 200 branches across England and Wales, we offer comprehensive training and development opportunities to our employees.

Job Description

As an Administrative Support Professional, you will contribute to delivering exceptional customer experiences by providing administrative support and resolving queries efficiently.

You will work closely with branch staff and managers to develop strong relationships and provide high-quality support while performing various administrative tasks.

Key Responsibilities:
  • Resolving system errors and general queries via phone and Help Desk, adhering to agreed Service Level Agreements.
  • Supporting Landlords with queries via phone and email.
  • Reviewing Landlord and Tenant ledgers/accounts.
  • Processing refunds for demands and fees generated in error.
  • Configuring and modifying charges for rent, commission, and other fees.
  • Transferring funds to balance ledgers.
  • Developing and maintaining positive working relationships with Branch staff and Property Managers.
Requirements

We are seeking individuals with:

  1. Proven problem-solving skills.
  2. A genuine passion for delivering excellent customer service.
  3. Investigative and analytical abilities.
  4. Strong organisational and time management skills.
  5. Excellent communication skills for discussing landlord queries.
  6. A diplomatic and tactful approach.
  7. Meticulous attention to detail.
  8. An organised and systematic approach.
  9. A commitment to excellence in every task.
What We Offer

We provide:

  1. A clear path for career progression and professional development.
  2. Ongoing training and coaching to enhance skills and knowledge.
  3. Access to a vast portfolio of properties and business opportunities.
  4. A supportive and collaborative work environment.
Employee Benefits

We offer:

  1. A highly competitive salary package (£25,000 - £30,000 per annum)
  2. A contributory pension scheme.
  3. A generous holiday entitlement, increasing with service and optional extra days off.
  4. Generous parental leave and fertility benefits.
  5. Discounts on company services and products.

We welcome applications from candidates of all backgrounds and cultures.



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