Cleaning Operations Manager

Job Title: Cleaning Operations Manager

Location: London

Contract: Permanent

Hourly Pay Rate: Competitive

Shift Pattern: 23:00-07:00, Wednesday off

This position is 42 hours per week

Role Overview and Purpose

• Support and lead a team of multi-skilled operatives across stations.
• Communicate with the cleaning team at station, periodic, and fault cleaning team.
• Ensure health and safety regulations are followed.
• Ensure all assigned tasks are completed in a professional and timely manner and all relevant legislation is adhered to.
• Report to senior contract manager/senior operations manager.

Key Responsibilities

• Apply and conduct oneself at all times in accordance with the site assignment and emergency instructions.
• Provide support to the periodic and fault team and training and development to operatives.
• Ensure compliance with all identified legislation, H&S, sentinel card access, & risk assessments and process methodologies, equipment room awareness, SPC, etc.
• Provide support to the senior contract manager and senior operations manager ensuring all assigned tasks are completed in a professional and timely manner and all relevant legislation is adhered to.
• Responsible for the safety of all persons working along the various stations assigned whether directly employed or not, cleaning staff, fault team staff, the periodic team, and the public using the station. This includes delivery drivers and all contractors.
• Be the next point of contact for all emergencies or actual in the absence of the senior contract manager/senior operations manager.
• Complete all required documentation and shift report to send out at the end of each shift and copy other shift counterparts (day or night).
• Complete relevant documentation for contractors who work onsite.
• Arrange cover for staff that are absent for shift by contacting staff not on duty.
• Ensure that 50% of stations assigned are visited on nightly basis as required and that issues found are escalated accordingly to site management.
• Ensure quality and health and safety audits are completed taking appropriate action accordingly on findings.
• Ensure the delivery of the contract in line with company policies and procedures.
• Support the ABM site management in ensuring staff welfare, HR cases, holiday bookings, data update, job cards (travel card, right to work, sentinel, ERA, SPC, etc. are all in date), in completing the request and submitting this in a timely fashion.
• Ensure staff conduct SPC briefings at the start of each day and lone workers are briefed on daily basis on new developments.
• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Undertake toolbox talks training with multi-skilled operatives, identify any training & developing needs ensuring all staff employed by ABM are competent to carry out their role.
• Ensure adequate quality performance measures (KPIs/SLAs) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all. Prioritize all incidents ensuring all key personnel are always kept fully informed, completing incident reports, witness statements, photographs of areas if a slip/trip has occurred for both TFL station and ABM. Incident reports and statements to be completed same day as the incident and passed to ABM station management team.
• Ensure strict compliance to the data protection act and associated regulations.
• Ensure that you and operatives on duty are fully conversant with all assignment instructions and risk assessments are updated and meet the needs of the site specifics.
• Complete all company paperwork at station are up to date as required, storage licences, equipment PAT, etc.
• Check all staff adhering to uniform standards. These are to be inspected and checked during daily site visits, any non-compliance to be dealt with at the time.
• Conduct return to work interviews and perform absence management processes as required.
• Make sure that all team members are familiar with and adhere to the company's health and safety policy and procedures.
• Respond to any HR issues for the staff under your control including investigation.
• Foster and maintain excellent relationships with all parties on site including occupiers and station CSM.
• Focus on the delivery of excellence in customer service, including being a customer service champion and a brand ambassador always.
• Ensure we maintain a 'one team' approach with the station management team and promote the ABM and client brand.
• Undertake any reasonable duties as requested to meet the needs of the client and ABM support services.
• Receive material and ensure it is distributed into their station timely also check the stores to ensure stocks are maintained for cleaning each station.
• Check for faults still open within your location, ensure it is closed out properly within time through helpdesk.
• Raise reports of what has been done: report open jobs, broken machines.
• Send daily report using either the phone or tablet provided by company, and sent to DM, GM-, SOM-& Act SCM–also copy day counterpart supervisors.

Required Skills and Experience

• Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.
• Attend and participate in meetings as required.
• Operate and manage workload effectively without supervision from manager.
• Ensure all health and safety procedures are applied complying with legislation and company policy and procedure.
• Maintain critical standards for professionalism, service speed & quality assurance.
• Adhere with new policies and procedures to ensure that a respectful workplace exists.

Essential

• A valid driving license with over 1 year or more experience.
• Sentinel card would be an advantage.
• Sound communication skills.
• Basic IT skills with training available.
• Initiative in the absence of supervision, accepting responsibility.
• Knowledge of safety regulations, building codes and other compliance policies. Executing duties in a manner which minimizes the incidents and accidents within your department.

Benefits

We're proud to offer a great range of benefits including:

• Free travel across the TfL network.
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental health support and life event counseling.
• Get fit programme.
• Financial and legal support.
• Cycle to work scheme.
• Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work.
  • Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM's benefits, visit our careers page.

About Us

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.