Service Technician Supervisor

4 days ago


Leicester, Leicester, United Kingdom Mettler-Toledo International Inc. Full time
About the Role

We are seeking a highly skilled Service Technician Supervisor to join our team at Mettler-Toledo International Inc. This is a unique opportunity to work in a dynamic environment, combining office and field responsibilities.

Key Responsibilities
  • Manage and coordinate service centre operations, ensuring seamless delivery of technical support to customers.
  • Lead and motivate a team of service technicians, providing guidance and training to ensure high-quality service delivery.
  • Develop and implement effective quotation management processes, ensuring timely and accurate quotations to customers.
  • Manage lead and escalation processes, resolving customer issues efficiently and effectively.
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
Requirements
  • Strong technical background, preferably in a laboratory-related environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Proven leadership and management skills, with experience in team management and development.
  • Ability to work in a fast-paced environment, with strong organizational and time-management skills.
What We Offer
  • International career development opportunities, with a global company that values innovation and quality.
  • A dynamic and collaborative work environment, with a focus on teamwork and continuous improvement.
  • Competitive compensation and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development, with a commitment to employee learning and development.


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