Food and Beverage Service Ambassador

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Grosvenor Casinos Full time
Grosvenor Casino, Edinburgh

Job Role

As a Food and Beverage Host, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.

You will be an ambassador of exceptional hospitality to all our customers across all elements of our business, understanding and delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.

You will:

  • Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can't wait to return.
  • Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
  • Proactively offer and provide a friendly, efficient and prompt service of food and beverages- only delivering products you are proud of.
  • Be aware of daily / weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks so that the customer always has the opportunity to access products at all times.
  • Promote the use of Grosvenor Membership cards during each interaction with the guest.
  • Promote the Rank Omni Channel/Digital offer through positive customer interaction.


Key Responsibilities

As a Food and Beverage Host, you will be responsible for creating a fun and engaging atmosphere that exceeds our guests' expectations. You will be an ambassador of exceptional hospitality, delivering the set standards of service as communicated via induction and any ongoing initiatives implemented by the company.

You will be customer obsessed, ensuring that all customers have an amazing experience with us and can't wait to return. You will be familiar and conversant with current promotions and products available, ensuring that the customer can make the most of their visit.

You will proactively offer and provide a friendly, efficient and prompt service of food and beverages, only delivering products you are proud of. You will be aware of daily / weekly targets and contribute positively towards them.

You will display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way. You will replenish stocks so that the customer always has the opportunity to access products at all times.

You will promote the use of Grosvenor Membership cards during each interaction with the guest and promote the Rank Omni Channel/Digital offer through positive customer interaction.

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