Technical Systems Support Professional
3 weeks ago
Hamilton Barnes Associates Limited seeks a highly skilled Technical Systems Support Professional to join its team. This role involves handling onsite issues that cannot be resolved remotely, with a focus on increasing local incident resolution and enhancing customer satisfaction.
About the CompanyHamilton Barnes Associates Limited is a global provider of IT services and solutions, specializing in technology support, infrastructure services, and managed services. Founded in 1997, the company operates across various sectors, including telecommunications, media, technology, and finance, helping organizations enhance their IT capabilities and streamline their operations.
Job DescriptionThis is a unique opportunity for an Advanced IT Solutions Specialist to provide customer-focused IT support to the business, ensuring a responsive and informed service. Key responsibilities include:
- Onsite involvement in hardware inventory tracking and registration of all assets used.
- Performing onsite Installation, Moves, Adds and Changes (IMAC) as requested by users on sites.
- Providing expert technical assistance to resolve hardware and software issues.
- Coordinating site-related IT activities and interacting with users to resolve IT-related questions and issues.
- Identifying recurring incidents and proposing proactive resolutions to reduce incidents.
To succeed in this role, you will need:
- In-depth knowledge of computer hardware.
- Expertise in common software applications.
- Advanced understanding of Microsoft operating systems.
- Skilled in configuring and troubleshooting networking features for end-user devices.
- Familiarity with ticketing software and internal systems.
The estimated salary range for this position is $80,000 - $110,000 per annum, depending on experience. Hamilton Barnes Associates Limited offers a competitive benefits package, including health insurance, retirement plans, and paid time off.
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