Outstanding Debts Collector

2 weeks ago


Manchester, United Kingdom CV-Library Full time

**Job Summary:**

We're seeking a highly skilled Collections Agent to join our team at CV-Library. As a key member of our debt recovery team, you will be responsible for resolving low-value outstanding parking charges from individuals using cutting-edge technology.

**Responsibilities and Expectations:**

Our ideal candidate will have excellent communication skills and the ability to work in a fast-paced contact centre environment. They will also be able to negotiate difficult conversations in a sensitive and empathetic manner and maintain accurate records of customer interactions.

  1. Resolve low-value outstanding parking charges from individuals with professionalism and courtesy.
  2. Manage inbound calls effectively, aiming for first-call resolution.
  3. Negotiate difficult conversations in a sensitive and empathetic manner.
  4. Maintain accurate records of customer interactions.
**Requirements and Qualifications:**

We are seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer service. Prior experience in internal sales or collections roles is essential, as is excellent telephone manner and the ability to positively resolve situations.

  • Prior experience in internal sales or collections roles.
  • Excellent telephone manner and ability to positively resolve situations.

**Estimated Salary:** £24,000 - £32,000 per annum, depending on location and experience.



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