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Duty Manager Night Shift Supervisor
2 months ago
We are seeking a highly skilled and experienced Duty Manager Night to join our team at Boys and Girls Country of Houston, Inc.
Key Responsibilities:- Team Management: Manage a team of 4 concierge, creating and coordinating rotas, and arranging cover as needed.
- Communication and Customer Service: Provide excellent written communication and customer service skills to ensure a high level of satisfaction among clients and stakeholders.
- Health and Safety: Understand the importance of fire and health and safety issues, and be able to provide accurate and detailed weekly health and safety reports.
- Leadership and Motivation: Lead and motivate the night team to ensure that all Standard Operating Procedures (SOPs) and procedures are followed.
- Administrative Tasks: Have a comprehensive understanding of SOPs, reporting, procedures, HIU bookings, and all other administrative tasks.
- Initiative and Problem-Solving: Demonstrate initiative and a calm outlook, dealing with pressure adequately and being able to manage and stand on their own two feet.
- Experience: Essential experience in a similar role or industry.
- Skills: Excellent written communication and customer service skills, ability to lead and motivate a team, and a comprehensive understanding of SOPs and administrative tasks.
