Client Onboarding Specialist

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom Avetta Full time

At Avetta, we connect leading organizations with qualified suppliers, contractors, and vendors through our SaaS platform. Our cloud-based technology and human insights foster sustainable growth for businesses and their supply chains. With 85k+ active customers in over 100 countries, we offer unmatched visibility to companies.

As a Client Onboarding Manager, you will lead efficient and successful onboarding campaigns. You will work directly with client users, internal project managers, and supplier sales reps. We are looking for self-starters who are resourceful and have demonstrated a high degree of discipline in their academic and professional pursuits.

Key Responsibilities:

  • Manage and oversee campaign launches using best practices to drive desired outcomes.
  • Work with internal team to create smooth transition from CCM to CSM post launch, target new business during launch.
  • Generate and manage all campaign reporting to meet client SLAs, and drive efficiency and quality for customers.
  • Responsible for customer escalations and reporting updates.
  • Work alongside CSM and AMs and nest on-site as needed.
  • Set expectations with clients and encourage two-way communication to create a partnership while establishing Avetta as the expert in our field.
  • Assist SER campaign team with campaign outreach if needed.
  • Disseminate critical client specific information to internal teams.

Preferred Qualifications:

  • 3+ years of Project Management experience.
  • 3+ years of experience with Sales management and B2B and B2C sales or have account executive experience.
  • Candidate must display high energy, high passion level, determination, and perseverance.
  • Candidate must display comfort level with working with and committing to aggressive goals.
  • Professional phone presence and excellent communication skills are required, both written and verbal.
  • Ability to work independently and as part of a team.
  • Able to work in fast-paced, self-directed entrepreneurial environment.
  • Excellent time management skills.
  • Strong Decision-making, problem resolution, and creative thinking skills.
  • Able to multi-task the activities with shifting priorities.
  • 2+ years of CRM (Salesforce.com) experience.
  • Experience with Microsoft Office suite of products.

Metrics That Matter:

  • Supplier list management
  • Yield % of managed campaigns
  • Client Feedback management
  • Reporting Accuracy
  • Use of best practices
  • Client Survey scores

Preferred Education, Training and Experience:

  • Bachelor's degree required
  • 3+ years sales and management experience in a Software/Cloud Company
  • 3+ years of project Management experience

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