Hospitality Supervisor

3 weeks ago

Birmingham, Birmingham, United Kingdom Compass Group UK & Ireland Full time
Hospitality Supervisor Opportunity

Levy UK & Ireland, a vibrant and exciting sector of Compass Group, the world's largest catering company, is seeking a skilled Hospitality Supervisor to join our team at Birmingham City Football Club. As a Hospitality Supervisor, you will play a crucial role in delivering exceptional matchday experiences and top-tier service to our guests.

Key Responsibilities:
  • Lead and manage all hospitality services, including matchday operations, VIP experiences, and corporate events across 10 hospitality areas and 39 boxes.
  • Supervise and motivate a team of 8 permanent hospitality staff and up to 260 casual staff members, ensuring efficient, friendly, and professional service at all times.
  • Collaborate with catering, events, and event teams to create bespoke packages for clients, enhancing customer experiences.
  • Manage budgets, staffing, and stock control, ensuring cost-effective solutions without compromising on quality.
  • Monitor guest feedback and implement improvements to enhance overall service levels.
  • Ensure all hospitality areas meet health and safety standards, as well as licensing requirements.
  • Act as a brand ambassador for Levy, providing excellent customer service and ensuring that every guest has a memorable experience.
Requirements:
  • Proven experience in a hospitality management role, preferably within a stadium, events, or large-scale venue setting.
  • A customer-focused mindset with the drive to deliver premium service.
  • Financial acumen with experience in budgeting and cost management.
  • Flexibility to work weekends, evenings, and matchdays as required.
About Levy UK & Ireland:

We take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents.

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