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Service Manager
2 months ago
This is an exciting opportunity for an experienced and motivated operational services manager to join our team at Cwm Taf Morgannwg University Health Board. As a Service Manager, you will be responsible for the management of specialty medicine services across our three acute hospitals.
Key Responsibilities- Contribute to the senior management team to ensure operational plans and performance are closely managed.
- Lead and provide solutions to resolve difficult operational issues, in accordance with agreed University Health Board objectives, targets, quality standards, and resource constraints.
- Support the Clinical Director, Head of Nursing, and relevant Clinical/Therapies leads to provide strategic direction and take lead responsibility for certain operational aspects of business, financial, activity, and performance management.
- Develop and implement the Integrated Medium Term Plan and operational strategies, ensuring that systems and processes are in place to comply with relevant legislation and governance requirements.
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. We provide primary, secondary, and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn, and improve; We treat everyone with respect; We all work together as one team.
Requirements- Master's Level education in a relevant subject or equivalent skills, knowledge, and experience in administration/management.
- Management qualification or demonstrable management skills, including effective people management, performance management, and development.
- Demonstrable understanding of service improvement, evaluation, and redesign.
- Project Management qualification PRINCE2.
- Significant experience within a NHS environment or complex organisation.
- Experience of analysing and interpreting information to identify and manage variances in performance and identifying solutions to deliver improvement.
- Experience of business planning.
- First-class interpersonal skills with the ability to gain and sustain credibility with clinicians/managers.
- Skilled in influencing and persuading others.
- Able to prioritise and manage the ongoing work of services and/or projects.
- Results-oriented and delivery against targets and deadlines.
- Able to present well-reasoned and structured argument orally and in writing.
- Ability to perceive the impact of actions on the decisions and activity of others.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
- Able to work hours flexibly as required by the service.
- Ability to travel throughout the UHB locality in a timely manner.
