Luxury Communication Specialist
2 weeks ago
The Peninsula London is a luxury hotel in the heart of London, seeking a highly skilled Luxury Communication Specialist to join their team. This role is ideal for an individual with excellent communication skills and experience working in a fast-paced environment.
Key Responsibilities:
- Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service overnight.
- Maintaining email inbox and responding to guests as per The Peninsula Services.
- Having intricate knowledge of the hotel, residences, and all services including events and culinary offerings.
- Managing guest feedback and ensuring elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
- Supporting and executing the night-time reporting requirements of the department (end-of-day, daily log).
Requirements:
- Experience with customer service techniques and reservations within a similar work environment.
- High proficiency in relevant computer software applications, especially Hotel systems, Microsoft Office, or any F&B systems.
- Passion and appreciation of quality luxury hotel service with exceptional communication skills.
- Excellent time management and organization, highly adaptable, naturally positive.
- Flexibility and capability of working under pressure.
- This position requires fulfilling night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.
Benefits:
- A competitive salary of £25,000 - £30,000 per annum.
- An attractive benefits package, including market-leading remuneration, service charge, and perks.
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