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Restaurant Shift Manager

2 months ago

Bognor Regis, United Kingdom Butlins Full time
About the Role

The Shift Manager will be the main point of contact for the team during their working day, reporting to the Venue Manager. The primary responsibility is to ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team.

Key Responsibilities
  • Drive guest satisfaction by improving Guest Net Promoter Score (NPS) and addressing feedback to enhance the overall customer experience.
  • Play a key role in boosting employee engagement through improved Employee Net Promoter Score (ENPS) and fostering a positive and productive work environment.
  • Optimise retail spend to ensure financial efficiency while maintaining profitability.
  • Ensure the right people are in the right place at the right time, managing staffing effectively to meet business needs and uphold high operational standards.
About You

You will be responsible for managing the team during shifts, ensuring that key tasks and objectives are met. You will actively drive add-on sales and promotions while supporting your team to do the same. Maintaining stock and ensuring propositions are always available for guests is crucial, as is consistently delivering a quality guest experience in line with brand and venue guidelines.

You will provide accurate rota planning three weeks in advance using the scheduling system and take accountability for the accuracy of closing the system. A key part of your role will be coaching and developing the team to meet departmental goals while championing Butlins Values and Leadership Behaviours.

Building and maintaining strong relationships across the resort, with other resorts, and with Butlins central support teams will be essential. Additionally, you will support the people aspects of the department, managing tasks from onboarding to the full employee life cycle, including performance management, training, and formal HR processes.

Key Knowledge, Experience & Qualifications
  • Previous leadership experience in a similar environment, along with strong guest-facing skills, handling a variety of queries and resolving complaints directly.
  • Experienced in generating new opportunities through sales and promotions, and adapting to working with multi-skilled teams to support various business areas based on guest demand.
  • Demonstrable experience in leading teams to success, including managing performance, coaching, delivering training, and setting standards while role-modelling expected behaviours.
  • Strong communication skills at all levels and the ability to manage multiple priorities while adapting to changing requirements.