Customer Service Representative

3 weeks ago


Frome, Somerset, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as an Online Assistant. As an Online Assistant, you will play a critical role in ensuring our customers receive their online orders in a timely and efficient manner.

Key Responsibilities
  • Picking and packing online orders with precision and care
  • Working in a fast-paced warehouse environment, processing orders and responding to customer queries
  • Collaborating with our online drivers to ensure timely delivery of orders
  • Providing exceptional customer service and ensuring customer satisfaction
What We Offer
  • A competitive rate of pay, including a night shift premium for hours worked between midnight and 5am
  • A comprehensive benefits package, including a discount card, free food and hot drinks, and generous holiday entitlement
  • Opportunities for career development and growth within the company
  • A supportive and inclusive work environment
Requirements
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and customer service skills
  • Ability to lift and move shopping containers up to 15kg
  • Comfortable working with new technology and systems

Please note that this role requires you to be at least 18 years of age and to work either a Saturday or a Sunday.



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