Account Management Lead

4 days ago


Wakefield, Wakefield, United Kingdom Prism Healthcare Ltd. Full time

Job Summary

We are seeking a highly skilled and experienced Billing Team Leader to join our team at Prism Healthcare Ltd. as an Account Management Lead. This is a pivotal role that requires strong leadership and management skills to drive our growth and success.

Key Responsibilities

  1. Team Management
  • Oversee the billing team to ensure they meet daily, weekly, and monthly business targets.
  • Conduct regular meetings with the team to discuss figures and workloads.
  • Provide daily statistical updates to the business.
Process Improvement
  • Streamline billing processes to reduce inefficiencies.
  • Implement process improvements to increase productivity and efficiency.
Customer Service
  • Ensure the team provides high-quality customer service to internal and external customers.
  • Monitor and manage team telephone statistics.
Recruitment and Training
  • Recruit and train new staff to join the billing team.
  • Develop and implement training programs to improve team performance.
Performance Management
  • Manage team performance and attendance.
  • Identify areas for improvement and implement corrective actions.

Requirements

  1. Leadership Experience
  • Proven experience of leading a team in a billing or finance operations environment.
Financial Acumen
  • Strong understanding of financial processes and systems.
Communication Skills
  • Excellent communication and interpersonal skills.
Problem-Solving Skills
  • Ability to identify and solve problems in a fast-paced environment.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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