Customer Service Representative

4 days ago


Coleford, Gloucestershire, United Kingdom Publica Group Ltd Full time
About the Role

We are seeking an exceptional individual to join our team as a Customer Service Advisor. In this key role, you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by Publica Group Ltd.

Responsibilities:
  • Handle a variety of customer inquiries, ensuring positive and efficient experience for all.
  • Utilize excellent communication skills and problem-solving abilities to resolve issues and exceed customer expectations.

This is a Monday to Thursday 08:50-16:45 and Friday 08:50-16:30 position, offering a unique opportunity to work with a dynamic team and contribute to delivering exceptional customer service.

Requirements:

To be successful in this role, you must possess:

  • A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, including Maths and English.
  • Outstanding ICT and keyboard skills, with the ability to simultaneously use multiple Microsoft, Google, and bespoke systems.
  • Evidence of experience in a fast-paced, high-volume customer-focused environment, such as contact centres (although not essential).
  • Excellent active listening skills that demonstrate a customer focus and understanding, with the ability to interpret customer requests for information.
  • The ability to multitask.

We offer a competitive salary of £22,000 per annum, reflecting the demands and requirements of the role. Additionally, we provide a comprehensive benefits package, including agile working arrangements, flexible working options, and access to various employee assistance programs.

Benefits:
  • Salary: £22,000 per annum.
  • Agile working arrangements.
  • Flexible working options.
  • 27 days paid annual leave (pro rata if part-time) plus bank holidays and two volunteering days off per year.
  • Pension scheme with a good employer contribution of 5% of earnings.
  • Employee Assistance Programme (24/7).
  • Cycle-to-work scheme.
  • Salary sacrifice car lease scheme with tax and NI savings on electric cars.
  • Generous sickness cover above statutory entitlements.
  • Additional income protection covering 50% of salary for potentially five years if unable to work due to sickness or injury.
  • Life assurance, currently four times annual salary.


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