Truck Engineering Operations Manager

1 week ago


Haddenham, Buckinghamshire, United Kingdom DAF Trucks UK Full time
Job Overview

We are seeking a highly skilled and experienced Truck Engineering Operations Manager to join our UK Service & Engineering team. As an office-based role in Haddenham, Buckinghamshire, this position requires a hands-on approach and a strong technical background.

The successful candidate will be responsible for overseeing the Technical Helpdesk operations, providing guidance and support to the Helpdesk team, and ensuring the efficient resolution of technical issues. This role will be crucial in maintaining seamless communication between the helpdesk, field teams, and factory engineering functions, ultimately enhancing customer satisfaction and service quality.

Key Responsibilities:

  • Proactively assist in engineering activities within After Sales Engineering.
  • Assist the Engineering Team Manager in continuously improving team performance, suggesting process improvements, and measuring the quality and speed of support to stakeholders.
  • Support the Engineering Team Manager in daily operations and strategic initiatives.

Technical Skills:

  • Provide technical support to DAF Dealer network and Master Technicians, to help resolve complex truck repairs.
  • Offer guidance and assistance to the joint sales and service teams, enhancing overall service quality.
  • Manage and support user trials and field testing with Leyland & Eindhoven production.

Investigation & Compliance:

  • Lead investigations related to thermal incidents and accidents, ensuring thorough analysis and reporting.

Collaboration & Improvement:

  • Liaise between field teams and factory engineering functions to drive product improvements and enhance customer satisfaction.
  • Collaborate with truck sales and factory product engineers.
  • No restrictions on travel, with the flexibility to travel as required.

Salary and Benefits:

We offer a competitive salary of £65,000 - £75,000 per annum, depending on experience, along with a range of benefits, including:

  • A comprehensive pension scheme.
  • A generous annual leave allowance.
  • Access to training and development opportunities.

This is an excellent opportunity for a motivated and experienced engineering professional to take their career to the next level and make a real impact at DAF Trucks UK.



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